WARRANTY & REFUND POLICY

2.1. Return and Refund Conditions

Due to the specific nature of digital goods delivered via access or download, EditBox does not offer voluntary returns or refunds for resources delivered as described.

Cases not eligible for voluntary refunds include:

• Change of mind or no longer needing the resource.
• Downloading the wrong item or choosing a product unsuitable for personal needs.
• Incompatible customer device or software with published requirements.
• Inability to install or operate resources that work properly as stated in published specifications.

2.2. Supported Resolution Cases

EditBox will receive and investigate if customers encounter the following issues:

• Resource delivered does not match the purchased or received item.
• File is corrupted, incomplete, or unusable according to published information.
• Download link fails or the system cannot grant access permissions.
• Technical errors on EditBox's end preventing customers from receiving resources according to their entitlements.

Depending on each case, EditBox will prioritize fixing errors, updating links, re-issuing access permissions, or providing the correct resource.

If unable to fulfill the obligation to provide the confirmed product, EditBox will consider a refund or other resolution suitable to the transaction and legal regulations.

3.1. Warranty Conditions

Only services with an explicit warranty period stated on the product detail page are covered by EditBox's warranty policy.

• Warranty period is calculated from the time of successful order issuance.
• Warranty duration and service usage duration may differ.
• Each service is warranted according to the exact duration, scope, and conditions published at the time of purchase.
• Services without warranty information are not eligible for voluntary warranty policies.

For example: A service with a 12-month usage period but only a 3-month warranty will have warranty coverage expire after 3 months from the time of successful order issuance.

The expiration or absence of voluntary warranty does not waive the right to request resolution when EditBox delivers services contrary to commitments or in cases required by law.

3.2. Warranty Resolution Process

When a service experiences an issue within warranty scope and remaining warranty period, EditBox will handle it in the following order:

For services with usage duration calculated by days, the refund amount is determined as follows:

The refund amount is calculated based on the amount actually paid by the customer, not the pre-discount list price.

For services with separate entitlements or without a fixed duration, the refund amount will be determined based on the unfulfilled portion of the service and applicable transaction terms.

3.3. Exclusions from Voluntary Warranty

EditBox may decline warranty if verification reveals the issue stems from the following causes:

• Customer modifies, shares, transfers, or uses access credentials contrary to service terms.
• Usage exceeds published device, account, or limit thresholds.
• Failure to comply with usage instructions or provider terms directly related to the issue.
• Customer device, software, or network connection fails to meet pre-notified technical requirements.
• Service warranty period has expired.

Warranty denial must be based on actual verification results. Cases where EditBox provides services contrary to commitments remain subject to separate review under applicable law.

4.1. Refund Policy

Paid Membership plans that have been activated with correct entitlements are not eligible for voluntary customer refunds.

This policy covers the following cases:

• Customer changes mind after subscribing.
• Did not use or did not use up the subscription duration.
• Did not exhaust the resource download quota.
• No longer needs to continue using the service.
• Has used part or all of the Membership entitlements.

Customers are advised to carefully evaluate duration, quotas, and entitlements before subscribing.

4.2. Supported Resolution Cases

EditBox will receive and resolve issues such as:

• Payment successful but Membership was not activated.
• System activated the wrong plan or omitted confirmed entitlements.
• Customer charged multiple times for the same transaction.
• Technical error within EditBox's responsibility preventing customer from using registered entitlements.

EditBox prioritizes resolving errors and restoring proper entitlements. If unable to fulfill service obligations, refunds or other remedies will be reviewed under transaction terms and applicable law.