Terms of Service

1. SCOPE OF APPLICATION

These Terms apply to all users accessing and using the EditBox website, including:

Visitors browsing product information.
Users registering or signing in to accounts.
Recipients downloading free resources.
Customers purchasing digital resources or digital services.
Members subscribing to and utilizing Membership plans.
Users of other features and utilities on the website.

When creating an account or making a transaction, you must read and accept the terms presented at the corresponding step.

Mere browsing of the website does not constitute agreement to all transaction terms or data processing activities requiring separate consent.

In addition to these Terms of Service, transactions are governed by:

Warranty & Refund Policy.
Privacy Policy & Personal Data.
Specific product details and terms for each resource, service, or Membership plan.

These provisions apply concurrently to ensure mutual rights and responsibilities of the parties.

2. USER ACCOUNTS

2.1. Account Registration and Use

Certain features on EditBox require users to register or sign in to an account.

When creating an account, you agree to:

Provide accurate and necessary information.
Use an email address under your legitimate control.
Safeguard your password and login credentials.
Not impersonate others without authorization.
Comply with published terms of use.

If EditBox supports sign-in via Google or other providers, authentication is subject to the terms of the respective provider.

Each account is used according to the entitlements and limits published by EditBox.

2.2. Account Security

Users are responsible for safeguarding their login credentials, passwords, and verification codes.

Do not share accounts or access credentials in violation of product, service, or Membership terms.

If you detect unauthorized access, loss of account control, or abnormal activities, contact EditBox as soon as possible for assistance.

EditBox may implement protective measures upon detecting verified security risks, including requiring verification, temporarily restricting functions, or blocking fraudulent actions.

Such measures must correspond to the level of risk and must not arbitrarily impair legitimate customer rights.

3. DIGITAL RESOURCES (RESOURCES)

3.1. Types of Resources

EditBox provides diverse resources for content creation, including:

Templates and project files.
Presets and color LUTs.
Plugins and software utilities.
Visual effects and motion assets.
Sound effects and audio libraries.
Images, graphics, and design assets.
Courses, documentation, and educational materials.
Other digital resources showcased on the website.

Each resource may have specific software, version, file format, and compatibility requirements.

Customers should verify product specifications before obtaining or downloading.

3.2. Right to Receive and Download Resources

Depending on the item, download rights may be free or subject to conditions displayed on the website.

Certain resources may require sign-in, access verification, or active Membership entitlements.

Free resources do not automatically include full Membership benefits.

Downloading must occur through EditBox's authorized procedures.

Customers must not use unauthorized tools or scripts to bypass access controls, download quotas, or published limits.

3.3. Resource Usage Rights

Being granted access or downloading resources does not transfer intellectual property rights, software copyrights, or commercial licenses.

Resources may belong to third-party creators, developers, or providers.

Rights to use, modify, reproduce, redistribute, or commercially exploit depend on valid licensing terms for each resource.

Customers are responsible for understanding and adhering to applicable licensing terms before using resources in personal or commercial projects.

Do not resell, redistribute, or claim ownership of resources without proper authorization.

EditBox does not automatically grant commercial licenses for all resources simply because they are offered on the website.

4. MEMBERSHIP SUBSCRIPTIONS

4.1. Membership Entitlements

Membership is a subscription allowing users to enjoy published benefits during their subscription term.

Depending on the plan, entitlements may include:

Accessing and obtaining resources under plan conditions.
Using resource download quotas.
Accessing member-only features.
Selecting or accessing courses when included in the plan.
Other benefits announced at the time of subscription.

Pricing, duration, quotas, and entitlements are displayed on plan introduction pages and during checkout.

Not all Membership tiers offer identical benefits.

The presence of a resource or course on the website does not guarantee that all members have access to it.

4.2. Duration and Quotas

Membership has specific durations and quotas according to the purchased plan.

Users must use entitlements within published limits.

Upon expiration, benefits contingent on active Membership status may cease.

The presence of previously downloaded items in account history does not guarantee permanent or unlimited re-download rights.

Re-download rights depend on plan terms, valid access status, and continued resource availability.

If EditBox updates Membership plans in the future, benefits confirmed in valid transactions remain honored per terms at purchase and applicable law.

4.3. Membership Refund Policy

Paid Membership plans that have been activated with correct entitlements are non-refundable upon voluntary customer request.

This includes cases where:

Customer changes mind after subscribing.
Did not use or did not use up subscription duration.
Did not exhaust download quotas.
No longer needs to continue using the service.
Has used part or all of the Membership entitlements.

However, EditBox still resolves duplicate payments, incorrect tier activations, unfulfilled confirmed benefits, or service delivery failures.

These cases are handled under the Warranty & Refund Policy and applicable law.

5. DIGITAL SERVICES (SERVICES)

5.1. Service Information and Entitlements

EditBox provides digital services with distinct specifications and terms for each offering.

Service pages may display:

Service name and description.
Provisioning and activation method.
Validity period.
Entitlements and usage limits.
Account or device prerequisites.
Activation guide.
Warranty duration and terms, if applicable.

Customers must review information carefully before checkout.

Certain services may be provided via third-party accounts, family groups, or systems.

In such cases, users must comply with the valid terms of the respective third-party provider.

5.2. Service Warranty

Only services with explicitly stated warranty terms on product pages are covered by EditBox's voluntary warranty.

The warranty period begins from the time of successful order issuance.

Service validity and warranty duration are independent and not automatically equal.

For example: A service with 12 months duration but 3 months warranty carries 3 months of warranty coverage.

For services without warranty information, EditBox does not provide default voluntary warranty.

Nonetheless, EditBox remains responsible for resolving issues where services fail to match commitments or as required by law.

Troubleshooting, equivalent replacement, and refund procedures are set out in the Warranty & Refund Policy.

6. PRICING, ORDERING AND PAYMENTS

6.1. Prices and Transaction Details

Prices for products, services, and Membership are displayed on the website from time to time.

Before payment, customers must verify:

Product or plan name.
Quantity and total payment amount.
Usage duration, if any.
Product entitlements and limits.
Warranty and refund terms.
Delivery or activation method.

Prices and promotional offers may change in the future.

Price changes do not retroactively alter the amount or entitlements of previously confirmed orders.

6.2. Payment Methods

EditBox supports payment methods displayed during checkout.

Customers should only make payments following official instructions on the website.

Do not transfer funds upon unverified requests from accounts or individuals not confirmed as official EditBox support.

A transaction is deemed successful only when confirmed and reconciled by our system or responsible department.

Pending payment or processing status does not mean the transaction is complete.

6.3. Payment Confirmed but Benefits Not Received

If payment is complete but products, Membership, or services are not received, contact EditBox for assistance.

Please provide order codes, transaction IDs, or payment receipts.

Avoid making repeated payments before the initial transaction is reconciled to prevent duplicate charges.

EditBox will verify and deliver benefits, provision access, or apply appropriate remedies.

7. PRODUCT DELIVERY AND SERVICE ACTIVATION

7.1. Digital Resources

Resources are delivered via download links, access provisioning, or retrieval mechanisms on the website.

Certain resources may require sign-in or access validation before downloading.

If you experience broken links, incorrect files, or ungranted access, submit a support request.

7.2. Membership

Membership is activated through system workflows upon valid payment confirmation.

Entitlements will be provisioned according to the registered plan.

If you detect incorrect plan activation, missing benefits, or system glitches, request investigation and resolution.

7.3. Digital Services

Depending on the service, delivery may be automated or require administrative support.

For manual activation services, follow instructions on the service page.

Only send necessary activation details via official support channels.

EditBox never requests banking passwords or OTP codes to complete service delivery.

8. WEBSITE ACCEPTABLE USE RULES

To ensure a safe and fair environment, the following actions are strictly prohibited:

Unauthorized access to other accounts or data.
Exploiting vulnerabilities to bypass access controls or quotas.
Using bots or unauthorized automation tools for mass downloads.
Interfering with, damaging, or disrupting system operations.
Distributing malware, viruses, or fraudulent materials.
Fraudulent payment, transaction, or Membership benefit manipulation.
Illicitly harvesting personal information of other users.
Impersonating EditBox or support representatives.
Using resources in violation of applicable licensing terms.
Reselling or redistributing access credentials without authorization.

Upon detecting violations, EditBox may apply warnings, require verification, temporarily limit features, or suspend accounts as necessary.

Actions taken must correspond to actual conduct, severity of violation, and legitimate user rights.

Customers have the right to contact support to request a review if they believe restrictions were applied mistakenly.

9. INTELLECTUAL PROPERTY RIGHTS

Brand names, interfaces, designs, source code, and content owned or legitimately licensed by EditBox are protected by law.

For third-party resources, software, images, audio, courses, or content, intellectual property rights belong to their respective authors or rights holders.

Presenting or providing access to resources does not mean EditBox owns the copyright to those resources.

Users must comply with licenses and conditions for each product.

Do not copy, distribute, resell, or commercially exploit content without lawful rights.

If you are a copyright owner or authorized representative and believe content on EditBox infringes your rights, contact our official support with:

Link to the content in question.
Description of the copyrighted work or right involved.
Contact information of the claimant.
Reasonable documentation or evidence of rights.
Specific request for remedy.

EditBox will review, verify, and take appropriate action where grounded, including restricting access or removing content if necessary.

Involved parties may provide supplemental information for clarification or request a review.

10. WARRANTY, REFUNDS AND COMPLAINTS

Warranty and refund terms apply according to product categories and terms published at the time of transaction.

For digital resources, voluntary refunds are not offered once resources are delivered as described.

For Membership, voluntary refunds are not provided once activated with correct benefits.

For digital services, voluntary warranty applies only when stated on the product page.

Undelivered, misdelivered, duplicate payments, or unfulfilled commitments are resolved per regulations.

Detailed warranty terms, replacements, refund calculation formulas, and request procedures are published at:

Warranty & Refund Policy:
https://editbox.store/refund-policy

Customers may submit inquiries via official EditBox channels.

Please provide order codes, issue descriptions, and supporting evidence.

EditBox will investigate and advise suitable remedies.

Using EditBox support does not limit statutory rights to lawful dispute resolution.

11. PRIVACY AND DATA PROTECTION

EditBox collects and processes personal information to deliver products, manage accounts, process payments, protect systems, and support customers.

Collection, usage, storage, sharing, and security practices are detailed at:

Privacy Policy & Personal Data:
https://editbox.store/privacy

Users can learn about collected data categories, purposes of use, and user rights in that policy.

Accepting these Terms of Service does not automatically imply consent to receive marketing advertisements or data processing requiring separate consent.

12. THIRD-PARTY SERVICES AND PLATFORMS

Certain resources and services on EditBox may involve Google Drive, creative software, payment services, or third-party platforms.

When using these platforms, users may be subject to separate provider terms and policies.

EditBox does not directly control feature changes, technical prerequisites, or third-party policies.

However, third-party policy changes do not automatically extinguish EditBox's commitments to customer entitlements.

When issues arise, EditBox will investigate the scope of impact and apply appropriate remedies under transaction terms, relevant policies, and applicable law.

13. WEBSITE OPERATIONS AND INCIDENT HANDLING

EditBox endeavors to maintain stable website operations and access to necessary features.

However, temporary interruptions may occur due to:

System maintenance or upgrades.
Server or network connection issues.
Technical bugs requiring remediation.
Third-party service provider disruptions.
System security protection protocols.

EditBox does not guarantee 100% uninterrupted uptime or perpetual compatibility of all resources with future software releases.

When disruptions impact confirmed entitlements, EditBox will investigate and assist within its scope of responsibility.

Operational limitations shall not be construed as disclaimers of statutory obligations.

14. ACCOUNT SUSPENSION AND TERMINATION

EditBox may temporarily restrict or suspend accounts upon reasonable grounds demonstrating:

Unauthorized access to the account.
Fraudulent activity or abuse of benefits.
Deliberate circumvention of security mechanisms.
Account being used to harm system operations.
Severe violation of terms of use.
Lawful directives from competent authorities.

Measures taken must be proportionate to the nature and severity of the incident.

Where appropriate, EditBox will provide reasons and guidance on contacting support for review.

If restrictions impact legitimately paid entitlements, EditBox will verify and resolve per transaction terms and law.

Users may discontinue use or request account deletion via official support.

Account deletion and data handling follow the Privacy Policy and statutory retention obligations.

15. MODIFICATIONS TO TERMS OF SERVICE

EditBox may update these Terms to reflect product, service, website, or legal changes.

Updated versions will be published on the website with effective dates.

For material modifications affecting rights and obligations, EditBox will notify and obtain fresh acceptance where legally required.

Modifications do not automatically revoke valid entitlements confirmed in prior transactions.

Continued browsing does not substitute for explicit acceptance where required by law.

16. DISPUTE RESOLUTION

If disputes arise regarding accounts, products, services, payments, or entitlements, customers should first contact EditBox for review and support.

EditBox prioritizes resolution via communication, reconciliation, and mutual agreement in accordance with lawful rights.

If resolution cannot be reached, parties retain the right to utilize formal complaints, mediation, or dispute resolution mechanisms under the law.

This clause does not limit statutory consumer rights protected by law.

17. CONTACT AND SUPPORT

If you have questions regarding these Terms, your account, products, payments, or entitlements, please contact EditBox via official support channels.

Website:
https://editbox.store

Customers can use contact features, Telegram, or Zalo linked directly on the website.

When requesting transaction support, please provide order codes and necessary verification details.

Do not disclose banking passwords, OTP codes, or sensitive security credentials to anyone.

EditBox recommends customers only use contact channels officially published on the website.

Telegram: Official Telegram
Zalo: Official Zalo
Support Email: [email protected]

EditBox — Elevating creativity.

18. FINAL PROVISIONS

These Terms of Service apply concurrently with the Warranty & Refund Policy, Privacy Policy & Personal Data, and specific product conditions.

In case of discrepancies between general terms and specific entitlements confirmed in an order, resolution is based on valid transaction details, applicable agreements, and the law.

If any provision is found incompatible with mandatory legal regulations, such regulation takes precedence without invalidating remaining valid provisions.

By registering an account or confirming a transaction after being provided these Terms, users confirm having had the opportunity to read, understand, and accept applicable conditions.